Delivery and Refund Policies

Delivery Policy

Software and Upgrades:

All Software and Software upgrades are supplied as a downloadable item with an electronic license, we aim to process your request within 24hrs if purchased Mon-Thursday. If a Purchase is on Friday after 16:30 or on a Saturday or Sunday then this will be processed the next working Day.

Electronic License:

Software provided by PS.SBS requires an electronic license key to function, we will provide this license to you at the same time as the downloadable software. License keys will collect device ID during registration to maintain records of the location of the license.

Refund Policy

Before Returning a Product:

If you are having an issue with a product, there may be other options before requesting a return:
– If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email help@ps.sbs
– If you require Technical Support with a Crest Software Product, please email help@ps.sbs
– If you require Support using a product please look in the help section of that product for the online manuals or help@ps.sbs
– If you’d like to return your purchase made in the last thirty days please email help@ps.sbs clearly stating your reasons.

Return and Exchange policy:

We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any return or exchange which fails to meet our return criteria.

Return Criteria:

All returns and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.

When returning software the software must have the license terminated on the users machine and be removed from that machine, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product. The license code for these products will be blocked and you will not be able to install or use the software in the future.

For promotional items and bundles, all included products and/or services must be returned together. If a service include in a promotion and/or bundle has been used (for example a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the discount is void and the total discount will be deducted from the refund.

We may extend the 30-day return period during holiday or other periods. If a longer return period was advertised on the Website/ promotional information when you made your purchase, that longer period applies.

If we lower our price on an item within 30 days of your purchase, we will honor the lower price. If you notice that we have lowered a price on an item you recently purchased, just contact help@ps.sbs and we will gladly issue a refund or credit for the difference (if you paid with a credit card, you’ll need to use the same card). This offer does not apply to price reductions associated with special sale events such as Black Friday, Cyber Monday, and Christmas Specials etc…

Returns Process:

To start your returns process please contact PS.SBS by email at help@ps.sbs to request a return no later than thirty (30) days after date of purchase. Once you follow the instructions and completed the return process with the customer support agent, we’ll send you confirmation email with additional return details, if applicable.

When you make a qualifying return, we will credit the full amount you are entitled to and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment unless you select to exchange the item. Once you complete your return we’ll send you a return confirmation email.